About us

We are STOORSTÅLKA. We do design by Sámis, for Sámi people, and equally cool souls.

You have now reached our on-line store. It opened 1 Janaury 2011, as an effort to supply our customers with the STOORSTÅLKA range of products.

STOORSTÅLKA Head Office
Föreningsgatan 2
SE-962 32 Jåhkåmåhkke, SÁPMI, SWEDEN
Email: info@stoorstalka.com
Corporate site: www.stoorstalka.com
 
Legal company name: STOORSTÅLKA AB
VAT-no: SE556993-0000

Delivery

We deliver world-wide from our office in Jokkmokk, Sweden. For smaller orders we deliver with First Class International mail, and for orders with weight over 2 kg with parcel. We try to dispatch your order as quick as possible. If we have the item in stock - usually the same day.

Shipping costs

Shipping costs will be automatically calculated during check out.

PAYMENT

Credit card

VISA, Mastercard, American Express through Paypal payment. You do NOT need a PayPal-account.

Klarna Checkout

Through our co-operation with Klarna AB we can offer private customers in Sweden, Norway and Finland invoice payments, direct payments through internet bank, partial payments or payment with credit card.

PRICES

Our base currency is SEK (Swedish crowns). In the shop you can also view converted prices in the currencies USD, NOK, GBP and EUR. The exchange rates are updated on a daily basis.

If you are a citizen of European Union

The prices will include Swedish VAT (25 %). This will be handled automatically at check out.

Rest of the World

We will not debit any VAT for orders with a delivery address outside the European Union. This will be handled automatically at check out.

Import charges

Deliveries to a country outside the European Union, may be elegible for customs and import fees. Such fees are the responsibility of the buyer.  Check with your local authorities for more information about the regulations in you country.

RETURNS AND CANCELLATION RIGHTS

You have the right to cancel your purchase during the cooling of period, which is 14 days and begins the day you received the product or a substantial part of it. If you would like to cancel your purchase you should inform us in writing - preferably by email before returning the goods.

How do you cancel your purchase?
Return the product and let us know that you want to cancel the purchase. Do this in writing on the return form enclosed with your order. You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it and try it. If the goods are damaged or lost because you're careless, you lose the cancellation right.

Returns are at your own expense unless the product is defective or if we have sent you the wrong product. Returns should be sent by letter or parcel. For orders in Sweden you will receive a pre paid return shipping label with Postnord Varubrev Retur or Postnord Return Drop Off. 

Refund
We will, if you exercised your right to cancel the purchase, refund what you paid for the goods exclusive shipping costs as soon as possible but within 30 days at the latest. You will have to pay the return costs when sending the item back, if you have not received a prepaid return shipping label.


Returns should be sent to the following address:

STOORSTÅLKA AB
Föreningsgatan 2
SE-962 32 Jokkmokk
SWEDEN

CONSUMER RIGHTS

Alternative and Online Dispute Resolution
http://ec.europa.eu/odr

Read more about your rights as a consumer at the Swedish Consumer Agency web site: http://www.konsumenteuropa.se/en/Topics/E-commerce/E-commerce-within-the-EU/Your-rights-when-shopping-online/

PRIVACY POLICY

We process and store the following personal data:
- Company registration number
- Company Name
- Invoice Address
- Delivery Address
- Contact person
- Phone number
- E-mail address

For those who visit our website or webshop we also store:
- IP address
- Web browser (Internet Explorer, Firefox, etc.)
- Operating system (Windows, etc.)
- Login method
- Visited pages

Data controller
Stoorstålka AB is the entity responsible for personal data. If you would like information about your personal data processed by Stoorstålka AB, you can request it in writing to the following address. It is also the address that you should use if you want to request correction of incorrect or misleading information.

Stoorstålka AB
Föreningsgatan 2, 962 32 JOKKMOKK, SWEDEN

Why we store your personal information
We process personal data defined and specific purposes:
- To improve, modify or personalize our offers, services and communications
- Better understand how people visit and use our website
- Send relevant and interesting communication
- Assess the impact of campaigns and advertising
- Improved security and fraud prevention

When Stoorstålka processes data for these purposes, we always ensure that we fulfil your lawful rights of protection. You are always entitled to object to this processing. If you oppose this processing of personal data, it may affect how we perform the above purposes.

How long do we store your data?
We store your data while maintaining a business relationship with each other or at most 18 months after our last contact, provided that no other mandatory legislation will allow us to keep the data anymore.

Correct or restrict your data whenever you want
You can request your data at any time or request change, transfer, limited use or deletion.

Consent
When you become a customer at Stoorstålka AB via one of our webshops, you agree that Stoorstålka AB uses your personal information. This treatment is based on your consent, which means that you may revoke your consent at any time. Stoorstålka AB will then not process additional personal information or update previously submitted personal data.

If you wish to withdraw your consent or have questions, please contact us at Stoorstålka AB:

Stoorstålka AB
Föreningsgatan 2, 962 32 JOKKMOKK, SWEDEN